Documents and procedures
Free essential services
- Intake and initial assessment
- Information about the SIN, health insurance, permits and identity documents
- Help understanding forms, without legal advice
- Guidance to public services
Public catalogue
Clear services for your needs.
The essential intake, information, guidance and follow-up process is free. Some optional practical services may be offered at a social rate, depending on availability and decisions of the board of directors.
Our transparency rule
You may decline a paid service without losing access to free guidance. When a social-rate service is available, an estimate and possible exemptions are explained before you agree.
Housing and settling in
Free essential services
- Needs assessment
- Information about neighbourhoods, rents and search criteria
- Information about leases, fraud, discrimination and emergency resources
- Guidance to resources and donations
Health and well-being
Free essential services
- Information about health insurance
- Guidance to a clinic, pharmacy or appropriate resource
- Identification of stress or isolation and referral
- Information about emergency resources
School, childcare and family
Free essential services
- Guidance for school registration
- Information about childcare, transportation and school meals
- Family and community resources
- Support with cultural adaptation
Employment and language
Free essential services
- Employment and skills assessment
- Guidance on credential recognition, employability and French-language learning
- Basic résumé and job-search advice
- Referral to specialized resources
Transportation and accompaniment
Free essential services
- Information about cards, routes and schedules
- Planning a group trip
- Winter mobility guidance
- Guidance to available solutions
Limits of our support
AIO provides general information, helps people understand procedures and directs them to professionals. AIO does not provide legal advice, immigration representation, restricted real-estate brokerage services, medical diagnoses or certified translations without an authorized professional.
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